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Servicing & Repair

At Eden Roc Garage Doors, our experienced team of qualified garage door technicians are ready and eager to attend to your garage door to keep it in proper working condition. As the experts in garage door repairs and services in Perth, we have over 55 years of industry knowledge between our team. We have experience working with over 28 brands of garage doors, automatic garage door openers and spare parts.

In an Eden Roc Garage Doors service, our technician will come out to inspect your garage or roller door. They will perform a visual check of the garage door parts*, test the door’s performance**, and assess the door’s safety features***. They will then undertake any adjustments or repairs that need to be done, and ultimately make any recommendations as to how you can ensure your garage door will operate well into the foreseeable future.

* Check  the garage door parts and adjust if required including springs, motor, tracks, hinges, bearings, chains, cables,  screws and more.

** Testing the door’s performance assessing balance, speed, noise level and ease of operation during the door’s opening and closing cycle.

*** Testing the door’s safety features tests the door’s auto-reverse and assesses the tension of the garage door spring.

Modern garage doors with remote controlled electric openers are a great convenience when operating properly, but can be frustrating and very costly if not maintained. Garage doors and their electric openers are the largest mechanical device that you will find in a household, like any mechanical appliance, periodic servicing is required. Without regular maintenance servicing (once every 1 – 2 years), the garage door set up and its various moving parts will deteriorate until it eventually breaks down.

Depending on how the garage door set up breaks down, you can be left stranded as your car is trapped inside your garage or your garage door may end up stuck open. In the worst circumstances, it can be very dangerous to anyone who may be in garage door opening as the garage door (which can be up to 120kg for a typical residential garage door) come crashing down*.

The Australian Garage Door Association (AGDA) recommend that garage doors and their openers should be serviced regularly: once every 1 – 2 years.

Though, in areas where the garage door is exposed to salty air (i.e near the coast) or industrial areas with higher levels of pollution in the air, servicing should occur more frequently.

For our Eden Roc Garage Doors clients, we definitely recommend you have repairs and services conducted by our team on your garage door in this recommended 1 – 2 year time frame. We advise this as Perth’s coastal air encourages the fast build-up of rust.

As the homeowner or user of the garage door, there are a number of things you can do with basic tools to maintain the health of your garage door. We’ve outlined five steps you can take here (our Eden Roc Garage Doors technicians take these five steps in every service they complete). Unfortunately, you won’t be able to do everything required in a full service, as the most dangerous task is the tensioning of the garage door springs.

The spring is a crucially important piece of the garage door set up. If the spring is not tensioned correctly, it can burn out the garage door opener motor, costing hundreds to replace. The spring is wound at such a high tension, that it carries a lot of tensioned elastic force within it. If that force were to all be released at once (which is very easy to accidentally do when tensioning the spring), it can cause serious damage to the person attempting to reset the tension (there are instances of people losing fingers and eyes to garage door torsion springs). As such, when it comes to a few of the more dangerous tasks involved in a garage door service, they must be done by a qualified technician.

A garage door set up has a lot of moving parts. The technician who performs the maintenance service will check all of the moving parts to be sure that the garage door is operating as it should do. The parts we will inspect include tracks, hinges, locks, rollers, power arms, chains, lifting cables and bearings. As these are moving parts, there is friction between them which, over time, will cause wear and tear. Eventually, these parts will need to be replaced, but with regular inspection, cleaning and lubricating of these parts (which are done during a service), their lifespans will be extended as this will reduce the wear and tear they endure.
Simply put, your garage door will not last nearly as long as it would with regular servicing. You won’t be preventing small problems from becoming large issues which will ultimately be more expensive in the long-term, and by not servicing your door, you’re potentially creating a circumstance in which someone can get seriously injured.

For some perspective:

A typical double garage door made from steel weighs over 100kgs. This is the most common garage door in Perth, Western Australia. A modern garage door motor can exert a force of up to 1000 newton metres (this is equivalent to the amount of torque produced by a 2015 Mercedes-Benz S65 AMG: one of Mercedes’ most powerful cars – for those who aren’t car people, it’s A LOT). This combination can have lethal consequences for a person, pet or some other property that happens to get trapped under a closing door.

While it is true that all modern garage door openers have built-in safety features that cause them to auto-reverse should it feel resistance, such as when the door is pushing down on something or someone, the sensitivity settings can be affected by power spikes, lightning, etc. To prevent this potentially dangerous circumstance from occurring, it is highly recommended that these settings are tested and reset if necessary at regular intervals. These tests are also performed by our technicians when they perform a garage door service.
While we strongly recommend that garage doors are serviced every 1 – 2 years, we are well aware of the fact that most homeowners do not do this. So, here are the signs and symptoms of a door in desperate need of service or repair:

Dry and rusted springs and cables.
Garage door springs enable a door to operate with ease and are regarded as the single most important component of the garage door. If either the springs or the cables are dry and rusted there is a danger of them breaking. If they break, the garage door will become inoperable, jammed, or lopsided. A quick visual inspection of your garage door springs and cables can save you a lot of time and money.

Loud, squeaking and scratching noises when opening/closing.
A garage door which is making a lot of noise could be as a result of no (or incorrect) lubricant, debris in the tracks, or as a result of an ‘under-tensioned’ garage door spring. You can apply the lubricant and clean the tracks yourself, but the tensioning of the spring must be done by a qualified garage door technician given the danger discussed above.

The motor chain or belt moves during operation, but the garage door stays still and does not close/open.
This is a frequent issue that occurs in many garage door openers. It is a result of a broken drive gear. The drive gear assembly drives the chain or belt and is one of the most common parts to break as a result of general wear and tear. Drive gears can easily be replaced by a qualified service technician.

At Home Maintenance

Your garage door is a dependable part of your everyday life, and it typically raises and lowers approximately 1,000 times per year. With the correct care, your garage door can last for decades despite this intense use. However, you could easily overlook potential problems at your peril. Small problems become large ones if they aren’t taken care of promptly. Practicing routine maintenance can extend the life of your garage door and help keep your home safe and secure.
Our team at Eden Roc Garage Doors recommend that you literally listen to your garage door to detect any mechanical issues. Your door should not screech, creak or clank while it is in motion. Excessive noise can indicate a number of issues, including failing rollers, strained cables and problems with the motor. If your garage or roller door sounds like it is screaming, you need to find out what is wrong as soon as possible and speak to our repairs and services experts in Perth.
Defective rollers can cause your garage door to run poorly or even fail completely. They can also put you and your vehicle in danger. To prevent these issues, you should inspect the rollers twice a year to make certain they are intact. If you notice wear, chips or cracks, you will likely need to replace the roller. Unless you are skilled at these kinds of tasks, make sure you have your garage door professional replace them for you. Inexperienced people can injure themselves while trying to do this kind of work. Remember, rollers do not last forever. On average, they will need to be replaced every seven years.
As your garage door is used so frequently, the nuts and bolts may become loose over time. Every six months to a year, check to make sure these components are properly tightened. If they are loose, use a socket wrench to tighten them. That means taking care of the nuts and bolts on both roller brackets and the support brackets.
The chain can rust, causing your door to be quite noisy. Once a year you should use white lithium grease on your opener chain or screw. By doing so, you’ll keep the mechanism running quietly and prevent it from wearing out before it should. You can buy this affordable lubricant at a home improvement store or large discount store.
Your garage door should have two reverse mechanisms that keep it from harming you or your family members, or pets who get in the way of a closing door. To check the first one, put a brick or piece of wood under the door and hit “close” on the remote. Once the door makes even slight contact with the object, it should immediately reverse. To test the side mechanisms, you can simply hit “close” and wave a broom in the sensor’s path. Once again, the door should reverse. If it doesn’t, you need to call the professionals immediately. To learn more about how we can provide garage or roller door services and repairs right here in Perth, get in touch with us today for a quote on (08) 9303 9334.