SERVICING, REPAIRS & MAINTENANCE
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Servicing & Repair
At Eden Roc Garage Doors, our experienced team of qualified garage door technicians are ready and eager to attend to your garage or roller door to keep it in proper working condition. As the experts in garage door repairs and services in Perth, we have over 55 years of industry knowledge between our team. We have experience working with over 28 brands of garage doors, automatic garage door openers and spare parts.
* Performing a visual check of the garage door parts includes inspecting tracks, hinges, bearings, chains, cables, springs and more.
** Testing the door’s performance assessing speed, noise level and ease of operation during the door’s opening and closing cycle.
*** Testing the door’s safety features tests the door’s auto-reverse and assesses the tension of the garage door spring.
Depending on how the garage door set up breaks down, you can be left stranded as your car is trapped inside your garage or your garage door may end up stuck open. In the worst circumstances, it can be very dangerous to anyone who may be in garage door opening as the garage door (which can be up to 120kg for a typical residential garage door) come crashing down*.
*Every year, a few people (mostly children) are killed by garage doors. So, while it isn’t common, it is smart to be aware of the danger it presents and take steps to avoid the danger it might present.
Though, in areas where the garage door is exposed to salty air (i.e near the coast) or industrial areas with higher levels of pollution in the air, servicing should occur more frequently.
For our Eden Roc Garage Doors clients, we definitely recommend you have repairs and services conducted by our team on your garage door in this recommended 1 – 2 year time frame. We advise this as Perth’s coastal air encourages the fast build-up of rust.
The spring is a crucially important piece of the garage door set up. If the spring is not tensioned correctly, it can burn out the garage door opener motor, costing hundreds to replace. The spring is wound at such a high tension, that it carries a lot of tensioned elastic force within it. If that force were to all be released at once (which is very easy to accidentally do when tensioning the spring), it can cause serious damage to the person attempting to reset the tension (there are instances of people losing fingers and eyes to garage door torsion springs). As such, when it comes to a few of the more dangerous tasks involved in a garage door service, they must be done by a qualified technician.
For some perspective:
A typical double garage door made from steel weighs over 100kgs. This is the most common garage door in Perth, Western Australia. A modern garage door motor can exert a force of up to 1000 newton metres (this is equivalent to the amount of torque produced by a 2015 Mercedes-Benz S65 AMG: one of Mercedes’ most powerful cars – for those who aren’t car people, it’s A LOT). This combination can have lethal consequences for a person, pet or some other property that happens to get trapped under a closing door.
While it is true that all modern garage door openers have built-in safety features that cause them to auto-reverse should it feel resistance, such as when the door is pushing down on something or someone, the sensitivity settings can be affected by power spikes, lightning, etc. To prevent this potentially dangerous circumstance from occurring, it is highly recommended that these settings are tested and reset if necessary at regular intervals. These tests are also performed by our technicians when they perform a garage door service.
Dry and rusted springs and cables.
Garage door springs enable a door to operate with ease and are regarded as the single most important component of the garage door. If either the springs or the cables are dry and rusted there is a danger of them breaking. If they break, the garage door will become inoperable, jammed, or lopsided. A quick visual inspection of your garage door springs and cables can save you a lot of time and money.
Loud, squeaking and scratching noises when opening/closing.
A garage door which is making a lot of noise could be as a result of no (or incorrect) lubricant, debris in the tracks, or as a result of an ‘under-tensioned’ garage door spring. You can apply the lubricant and clean the tracks yourself, but the tensioning of the spring must be done by a qualified garage door technician given the danger discussed above.
The motor chain or belt moves during operation, but the garage door stays still and does not close/open.
This is a frequent issue that occurs in many garage door openers. It is a result of a broken drive gear. The drive gear assembly drives the chain or belt and is one of the most common parts to break as a result of general wear and tear. Drive gears can easily be replaced by a qualified service technician.